Privacy Policy

Introduction and background


The purpose of this policy is to outline how Ristorante Frescobaldi London and Good Food Society have established measures to protect your privacy and information rights. The Good Food Society restaurant group currently operates four restaurants – Hovarda, Yosma, Ristoranti Frescobaldi London and Ristoranti Frescobaldi Firenze.

 

Your rights

We recognise that you have rights as a data subject and that we have an obligation to uphold these. This privacy policy notice aims to outline how we maintain these rights, in particular, it outlines:

  • How we collect and process your information.

  • Why we do this.

  • How you can exercise your rights.

  • Who to contact in the event you’re unhappy with our performance.

 

Your information rights

This privacy notice should outline how we are transparent in our processing. Please get in touch with us through the given ‘contact details’ section to find out more or to exercise your information rights.

Information we collect

Please find below a summary of the information we collect and how we use this to deliver services to you.

Transfer of data
Your information can only be shared within Good Food Society to its employees for the purpose of communicating marketing and promotional information relating to its restaurants – as long as we have the required consent in place with you to send to marketing and send promotional information. Your data is restricted to Good Food Society employees – this includes management and staff within all of it’s operating venues. Data is not shared with any other third parties.

 

Retention of data
Ristoranti Frescobaldi London will retain your personal data for a maximum period of two years from our last point of contact. This obligation will ensure that we are only sending out marketing and promotional information to those who have an interest in news, promotions and events for Ristoranti Frescobaldi London.

Data is recycled every two years unless the subject has made another booking at Ristoranti Frescobaldi London or reinstated their interest in receiving the information. In which case the two-year cycle will start again. This process is set to ensure this information is only sent to individuals who maintain interest in the restaurant brands.

 

IT Security
Ristoranti Frescobaldi London have technical and organisational controls in place to guarantee the security of the information we are processing which includes:

  • Provision of a secure network infrastructure via Firewalls and Switches configured to provide such an infrastructure.

  • Password protected staff wireless networks.

  • Segregated guest wireless networks.

 

Ristoranti Frescobaldi London engages an outsourced 3rd party security systems company called Speedster who assists in ensuring all company information and customer data is fully protected.

Use of cookies
When you visit certain web pages, they cause cookies to be stored on your computer. Cookies are tiny text files that we use to remember you when you return to our site. Here’s a list of the cookies we use:

 

PHPSESSIONID
This cookie allows our web servers to respond to your actions on the website.

 

__utma, __utmz
This cookie allows Google Analytics to conduct tracking.

 

_ga
This cookie allows Google Analytics to conduct tracking.

 

_gat
This cookie allows Google Analytics to conduct tracking.

 

_gid
This cookie allows Google Analytics to conduct tracking.

 

__cfduid
This cookie is set by the CloudFlare service to identify trusted web traffic.

 

You can opt out of enabling cookies – you’ll still be able to browse this website. Please note that cookies do not harm your computer, and the cookies we use do not store your personal information. We use encrypted information gathered from these cookies to help improve your overall user experience on our site; such as, for example, helping us to identify and resolve errors.

 

Do Not Track (DNT) is a feature offered by some browsers, and it comes by default with newer browsers. If enabled, it sends a signal to websites to request that your browsing isn’t tracked third-party ad or social networks, for example. At present, there is no industry-wide consensus as to how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until a standard is established, we’ll continue to review DNT and other new technologies, but won’t respond to

DNT requests.

 

We’re giving you this information as part of our initiative to comply with recent legislation, and to make sure we’re completely open and clear about your privacy when using our website.

Wi-Fi
Ristoranti Frescobaldi London use a protected network, managed by 3rd party IT provider Speedster. Regular audits are set up to ensure all Wi-fi signup information is protected on a network level.

Information may be collected through the Wi-Fi log in entered through a form or via a social login portal as well as details about the device. In addition to the information provided directly we may also collect IP addresses, browser type, language, and MAC addresses.

Data provided through the Wi-Fi log in is stored in our secure servers and is used only for the following reasons:

  • To understand how you use our restaurant venues.

  • To communicate with you or offer you relevant goods or services (if you have opted in).

  • To provide to regulatory bodies where we are under a legal obligation to do this, to protect our own rights, or if we feel someone’s safety is at risk.

 

You have the right for any information provided through the Wi-Fi log in to be erased.

 

Contact details
We recognise that you may have questions on how we process and/or store your data, or may want to change either the data we hold on you or how we communicate with you in the future.

 

If you have given consent for processing, you are free to withdraw that consent. To let us know please contact zeynepc@good-food-society.com, if you have any questions in respect of this notice, or would like to exercise your rights as a data subject – for example to correct data.

 

Ristoranti Frescobaldi London, as data controller, can be contacted as follows: zeynepc@good-food-society.com

or ieva@good-food-society.com

 

If you are unhappy with our response to your query, or if you have a further complaint, the information commissioner’s office can be contacted on 02030196285.

CONTACT US
OPENING TIMES
NEWSLETTER
Subscribe to our monthly newsletter

For reservations please send your enquiry to

reservations@frescobaldirestaurants.com 

For events, private hires and group bookings please email Silvia Felix at 
silvia@frescobaldirestaurants.com


For marketing, contact Zeynep Cataner at zeynepc@good-food-society.com

Telephone

+44 (0) 203 693 3435

We are open 6 days a week

Monday to Saturday

12:00 - 15:00 & 17:00 - 20:30 
Sunday Closed

LOCATION
Ristorante Frescobaldi London

15 New Burlington Place
Mayfair, London
W1S 2HX

CONTACT US
OPENING TIMES
NEWSLETTER
Subscribe to our monthly newsletter

For reservations please send your enquiry to

reservations@frescobaldirestaurants.com 

For events, private hires and group bookings please email Silvia Felix at 
silvia@frescobaldirestaurants.com


For marketing, contact Zeynep Cataner at zeynepc@good-food-society.com

Telephone

+44 (0) 203 693 3435

We are open 6 days a week

Monday to Saturday

12:00 - 15:00 & 17:00 - 22:00 
Sunday Closed

LOCATION
Ristorante Frescobaldi London

15 New Burlington Place
Mayfair, London
W1S 2HX

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