Privacy Policy

Introduction and background
The purpose of this policy is to outline how Ristorante Frescobaldi London and Good Food Society have established measures to protect your privacy and information rights. The Good Food Society restaurant group currently operates four restaurants – Hovarda, Yosma, Ristoranti Frescobaldi London and Ristoranti Frescobaldi Firenze.

Your rights
We recognise that you have rights as a data subject and that we have an obligation to uphold these. This privacy policy notice aims to outline how we maintain these rights, in particular, it outlines:

  • How we collect and process your information.
  • Why we do this.
  • How you can exercise your rights.
  • Who to contact in the event you’re unhappy with our performance.

Your information rights

Right Explanation
Right to be informed This encompasses the obligation for us to be transparent in how we collect and use your personal data.
Right of access You have the right to access your personal data and supplementary information.
Right to rectification If the information we hold on you is inaccurate or incomplete, you can request we correct this.
Right to reassure You can request we delete or remove personal data where there is no compelling reason for us to continue processing.
Right to restrict processing You have the right to request we cease processing your data if:

  • You consider it inaccurate or incomplete.
  • You object to processing and we are considering whether we still have a legitimate interest to process it.
  • We don’t need the data for the original reason we collected it, but may need it to support a legal claim.
Right to data portability You have consented to our processing your data, or when the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form.
Right to object You have the right to object to our processing under certain circumstances. For example, you can object to:

  • Direct marketing (including profiling).
  • Processing for purposes of scientific/historical research and statistics.
Rights related to automated decision including profiling In order to apply automated decision making, we must:

  • Give information about the processing.
  • Introduce simple ways for you to request human intervention or challenge a decision.
  • Carry out regular checks to make sure that our systems are working as intended.

Information related to automated decision making is contained later in this notice.

This privacy notice should outline how we are transparent in our processing. Please get in touch with us through the given ‘contact details’ section to find out more or to exercise your information rights.

Information we collect
Please find below a summary of the information we collect and how we use this to deliver services to you.

Information we collect Why we collect this How we process this
First name – input by you on website homepage.

This information is collected by all Good Food Society Websites including; Hovarda.london, Yosma.london, Frescobaldi.london

This information is also collected from Open-table, by a third party website where you are asked to provide this when making reservations at any of our restaurants.

We have checked that the processing is necessary for the relevant purpose, and are satisfied that there is no other reasonable way to achieve that purpose

The lawful basis for collecting personal data is subject to “consent” by the user to follow up with information relating to restaurant news, promotions and events. This procedure is legitimized by adhering to all current GDPR regulations i.e. opt in tick box and easily accessible privacy policy
The provision of personal data is not statutory or contractual

The recorded information is automatically updated into our database via a CRM system, so as you are included in any news updates if as a data subject you have consented to receiving these
Contact email address – input by you on website homepage

This information is collected by all Good Food Society Websites including; Hovarda.london, Yosma.london, Frescobaldi.london

This information is also collected from Opentable, a third party website where you are asked to provide this when making reservations at any of our restaurants.

We have checked that the processing is necessary for the relevant purpose, and are satisfied that there is no other reasonable way to achieve that purpose.

The lawful basis for collecting personal data is subject to “consent” by the user to follow up with information relating to restaurant news, promotions and events. This procedure is legitimized by adhering to all current GDPR regulations i.e. opt-in tick box and easily accessible privacy policy

The provision of personal data is not statutory or contractual

The recorded information is automatically updated into our database via CRM system so as you are included in any newsletter distributions if as a data subject you have consented to receiving these .

 

Transfer of data
Your information can only be shared within Good Food Society to its employees for the purpose of communicating marketing and promotional information relating to its restaurants – as long as we have the required consent in place with you to send to marketing and send promotional information. Your data is restricted to Good Food Society employees – this includes management and staff within all of it’s operating venues. Data is not shared with any other third parties.

Retention of data
Ristoranti Frescobaldi London will retain your personal data for a maximum period of two years from our last point of contact. This obligation will ensure that we are only sending out marketing and promotional information to those who have an interest in news, promotions and events for Ristoranti Frescobaldi London.

Data is recycled every two years unless the subject has made another booking at Ristoranti Frescobaldi London or reinstated their interest in receiving the information. In which case the two-year cycle will start again. This process is set to ensure this information is only sent to individuals who maintain interest in the restaurant brands.

IT Security
Ristoranti Frescobaldi London have technical and organisational controls in place to guarantee the security of the information we are processing which includes:

  • Provision of a secure network infrastructure via Firewalls and Switches configured to provide such an infrastructure.
  • Password protected staff wireless networks.
  • Segregated guest wireless networks.

Ristoranti Frescobaldi London engages an outsourced 3rd party security systems company called Speedster who assists in ensuring all company information and customer data is fully protected.

Use of cookies
When you visit certain web pages, they cause cookies to be stored on your computer. Cookies are tiny text files that we use to remember you when you return to our site. Here’s a list of the cookies we use:

PHPSESSIONID
This cookie allows our web servers to respond to your actions on the website.

__utma, __utmz
This cookie allows Google Analytics to conduct tracking.

_ga
This cookie allows Google Analytics to conduct tracking.

_gat
This cookie allows Google Analytics to conduct tracking.

_gid
This cookie allows Google Analytics to conduct tracking.

__cfduid
This cookie is set by the CloudFlare service to identify trusted web traffic.

You can opt out of enabling cookies – you’ll still be able to browse this website. Please note that cookies do not harm your computer, and the cookies we use do not store your personal information. We use encrypted information gathered from these cookies to help improve your overall user experience on our site; such as, for example, helping us to identify and resolve errors.

Do Not Track (DNT) is a feature offered by some browsers, and it comes by default with newer browsers. If enabled, it sends a signal to websites to request that your browsing isn’t tracked third-party ad or social networks, for example. At present, there is no industry-wide consensus as to how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until a standard is established, we’ll continue to review DNT and other new technologies, but won’t respond to DNT requests.

We’re giving you this information as part of our initiative to comply with recent legislation, and to make sure we’re completely open and clear about your privacy when using our website.

Wi-Fi
Ristoranti Frescobaldi London use a protected network, managed by 3rd party IT provider Speedster. Regular audits are set up to ensure all Wi-fi signup information is protected on a network level.

Information may be collected through the Wi-Fi log in entered through a form or via a social login portal as well as details about the device. In addition to the information provided directly we may also collect IP addresses, browser type, language, and MAC addresses.

Data provided through the Wi-Fi log in is stored in our secure servers and is used only for the following reasons:

  • To understand how you use our restaurant venues.
  • To communicate with you or offer you relevant goods or services (if you have opted in).
  • To provide to regulatory bodies where we are under a legal obligation to do this, to protect our own rights, or if we feel someone’s safety is at risk.

You have the right for any information provided through the Wi-Fi log in to be erased.

Contact details
We recognise that you may have questions on how we process and/or store your data, or may want to change either the data we hold on you or how we communicate with you in the future.

If you have given consent for processing, you are free to withdraw that consent. To let us know please contact patrick@good-food-society.com, if you have any questions in respect of this notice, or would like to exercise your rights as a data subject – for example to correct data.

Ristoranti Frescobaldi London, as data controller, can be contacted as follows: patrick@good-food-society.com or ieva@good-food-society.com.

If you are unhappy with our response to your query, or if you have a further complaint, the information commissioner’s office can be contacted on 02030196285.